Responsible Gaming means treating betting or gaming as a form of entertainment – not a way to make money. At je7, responsible gaming means knowing your budget, keeping track of your time, and staying level-headed whether you win or lose.
Many people in Bangladesh are new to online betting. That is why we want healthy habits to form right from the start. The core of je7's responsible gaming policy is simple — when betting stops being fun and starts causing stress, it is time to stop.
- Betting is entertainment, not a guaranteed source of income.
- Only bet what you can afford to lose without affecting your household.
- Don't bet when you're stressed, angry, or upset.
- Don't chase losses by placing more bets.
- Don't let betting take up more time than you spend with family and friends.
je7's Commitment: We never encourage you to play more than you should. Our goal is for you to enjoy betting over the long term – not lose everything in a single night.
Problems can creep up gradually — sometimes you may not even notice. Watch out for any of the following signs in yourself:
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Spending beyond your budget and feeling regret afterward.
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Chasing losses by continuing to play and losing even more.
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You have tried to stop playing but could not.
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Neglecting family, work, or studies because of betting.
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Borrowing money or selling assets to fund your betting.
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Hiding your gambling from family or friends.
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Feeling restless, irritable, or angry when you're not betting.
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Unable to stop thinking about betting, and experiencing sleep problems.
If you recognize more than two of the signs above, use our responsible gambling tools and consider seeking professional support. It is not a weakness — it is a courageous step.
Answer the questions below honestly. They will give you an idea of your gambling habits. Keep in mind — this is not a medical diagnosis, just a tool for self-awareness.
1. Did you spend more than your budget on betting last month?
Never
Sometimes
Often
Always
2. After a loss, have you ever placed more bets to try to win your money back?
Never
Sometimes
Often
Always
3. Has betting ever caused problems with your family or friends?
Never
Once
A few times
Often
4. Can you stop yourself when you want to quit playing?
I can easily
It's a struggle but I manage
Very difficult
I cannot
Results breakdown: If most of your answers are "Often" or "Always", please read the support section below and reach out to the je7 support team.
Follow these tips to keep gaming fun and sustainable on je7:
- Set a Budget First: Set an entertainment budget at the start of each month and never spend beyond it.
- Stick to your limits: Decide in advance how long you will play each day. Set an alarm.
- Accept Your Losses: Every bet carries a risk of losing. That is normal. Do not try to chase your losses.
- Don't Bet on Emotions: Avoid betting when you are feeling upset, angry, or stressed.
- Avoid alcohol: Betting while intoxicated impairs your judgment and decision-making.
- Take a break: Take at least a 10-minute break every hour. Get up and drink some water.
- Don't count on winnings: Winnings are never guaranteed. Don't rely on betting to cover bills or household expenses.
- Keep it varied: Do not just bet — spend time with your family and pursue your hobbies.
- Check your statements regularly: Keep track of how much you're spending.
- There's no shame in asking for help: If something feels off, talk to je7 Support or a specialist.
Once logged into your je7 account, you can easily access the following tools under the "Responsible Gambling" settings:
For any assistance support@je7.imEmail us or reach out via 24/7 live chat.
If you or someone you know is struggling with a gambling problem, you don't have to face it alone. je7 is always here for you:
- je7 Support: Reach us via 24/7 live chat or email at support@je7.im.
- Talk to your family: Talk to someone you trust – don't carry the burden alone.
- Mental Health Specialist: Seek help from a psychologist or counselor to address addiction.
- Local support centers: Reach out to mental health service providers in Bangladesh.
Keep in mind: Asking for help is not a sign of weakness — it takes courage. je7 never judges you; we simply want you to be well.
Yes. Your account balance remains completely safe when you self-exclude. You can withdraw your funds once the self-exclusion period ends or by contacting je7 Support.
No. Lowering your deposit limit takes effect immediately. However, increasing your limit requires a 24-hour waiting period. This rule is in place to protect you.
Yes, you can still log in and view your account during a cooling-off period. However, placing bets or making new deposits will not be possible. This time is meant for you to step back and clear your head.
Change your password immediately and enable two-factor authentication (2FA). If a minor has accessed your account, notify je7 Support right away – we'll act quickly.
Yes, completely free of charge. All of je7's responsible gaming tools — including deposit limits, cooling-off periods, and self-exclusion — are available at no cost through your account settings.